Privacy policy

Last updated: 4 October 2026

In short: we use your details to give you an appointment and to let you know if anything changes. We do not sell them and we do not give them to anyone who does not work for the salon. You can ask us to show you what we hold, to correct it or to delete it, at any time.

1. Who handles your data

Elena Hairlover (Hair by Elena Hairlover)
Innovation House, Porters Road, Coolmine Business Park, Dublin 15, Blanchardstown, D15 VW61, Ireland
elenahairlover@gmail.com · 089 450 1215

2. What we keep

• When you register: first name, surname, phone number and email address.
• When you book: the service, the day, the time and the status of the appointment, and what the salon notes on it: whether and how it was paid, and who changed it and when.
• If the service asks for a deposit: the date you accepted its terms, and whether the deposit has been paid.
• If you start a booking and don't finish it: the service, the day and the time you were looking at, how far you got and when.
• Your consent: the date you accepted this policy and, if you give us permission to send you notices on WhatsApp or by email (they are two separate permissions), the date you gave or withdrew each one.
• Whether your email is confirmed, with the link we send you when you register.
• Your password is stored encrypted in Google's sign-in system (Firebase). If you want to change it, ask us and we will send you an email to choose a new one.
• In your browser we keep the language you choose and your signed-in session. We use no advertising or tracking cookies.

3. What we use them for

• To manage your appointments: that is what you ask us for when you book.
• To call or write to you if there is a change or a problem with your appointment.
• To confirm your email: when you register with your email we send you a link to check that it's yours; until you open it, you can't book. It is necessary to run your account (Art. 6(1)(b) GDPR).
• To send you appointment reminders and notices on WhatsApp, only if you give us permission. You can withdraw it whenever you like: tell us on WhatsApp, by email or at the salon. Messages are sent from the salon's phone; WhatsApp (Meta) handles them under its own terms.
• Reminders and notices by email, only if you give us permission (Art. 6(1)(a) GDPR). It is a separate permission from the WhatsApp one: you can give us one, both or neither, and withdraw each one whenever you like: tell us on WhatsApp, by email or at the salon.
• To help you finish a booking you left unfinished: the salon may call you, or message you on WhatsApp if you gave us permission, to ask whether you need help. It is our legitimate interest in looking after you well (Art. 6(1)(f) GDPR). We don't use it for advertising, and you can ask us not to do it.
• To comply with the law where required, for example with invoices.

4. Who else can see them

• The salon's staff.
• Google Ireland Ltd. (Firebase), which stores the database and the sign-in system, and sends the email with the link to confirm your address.
• Vercel Inc., which hosts this website.
• The website's fonts and some components load from Google servers, which receive your device's IP address. The map at the bottom of the page only loads if you press “Show the map”; it is then served by Google Maps, which may store its own cookies in your browser.

These companies only handle the data in order to provide us with their service. We do not sell or pass your data to anyone else.

5. Where they are stored

The database is on Google servers inside the European Union (region "eur3": Belgium and the Netherlands). Your client details and your appointments do not leave the EU. The website's hosting (Vercel) and the Google services that load the fonts and the map may process technical data, such as your IP address, outside the European Union; those transfers are made with the safeguards required by European law (standard contractual clauses and the EU-US Data Privacy Framework).

6. How long we keep them

• Your account and your appointment history, for as long as you have an account with us and up to 2 years after your last visit.
• The details of a booking you left unfinished, 30 days. If you finish it, they are deleted at that moment.
• If you ask us to delete your account, we do. Invoices and anything the law requires us to keep are kept for the required period, which in Ireland is 6 years.

7. Your rights

You can ask us to see what data we hold about you, to correct it, delete it, take it elsewhere, limit its use, object to it, and withdraw any permission you have given us. Write to elenahairlover@gmail.com and we will reply within one month at the latest. If you believe we have not done it properly, you can complain to Ireland's data protection authority, the Data Protection Commission.

8. Under-16s

To have an account on this website you must be 16 or older, which is the digital age of consent in Ireland. If you are younger, ask your parent or guardian to book for you.

9. Security

The website runs over an encrypted connection (https) and only the salon's staff can see client data. If anything happened that affected your data, we would tell you.

10. Changes to this policy

If we change it, we will update the date above. If the change is important, we will let you know.

Elena Hairlover · Innovation House, Porters Road, Coolmine Business Park, Dublin 15, D15 VW61 · elenahairlover@gmail.com